tim: 2x2 grid of four stylized icons: a bus, a light rail train, a car, and a bicycle (public transportation)
Clipper Card Customer Service custserv@clippercard.com

6:06 PM (2 hours ago)

to me

Dear Clipper Patron,

On August 30, 2011 you made a payment to Clipper for value added to your Clipper card. Unfortunately, at that time, your Visa card was mistakenly billed twice. The first of these charges occurred on August 31 while the second, duplicate billing, occurred the following day, September 1, 2011.

We identified the duplicate billing soon after it occurred and processed a credit to your Visa card during the period September 13-19, 2011. However, we have just been informed by our payment card processor that Visa had also identified the duplicate billing transactions and issued a credit to your Visa account on September 1, 2011. Consequently, Clipper® added value to your card without having collected any payment.

After identifying this error, Clipper’s payment card processor charged your Visa card on May 11, 2012 for the same amount that should have been collected for your purchase on August 30, 2011. You will see this charge on your credit card statement for this billing period.

We apologize for the confusion this may cause and appreciate your patience and understanding. If you have any questions about this issue please feel free to contact us at the phone number or email address listed below.

Sincerely,

Clipper Customer Service

877 878 8883

custserv@clippercard.com


Thank you, Clipper Customer Service, for making my day just that much more surreal!

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Tim Chevalier

May 2017

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