Confirming my flight reservation

[tim]

Northwest Airlines agent: "And that's from Portland to Brussels, leaving at noon..."
me: "Did you say 'Brussels' or 'Bristol'?"
agent: "Well, I don't know, it just says 'BRS'. Which one is it supposed to be?"
me: "Bristol."
agent: "It says 'BRS', I assume that's Brussels."
me: "Can you check that it's Bristol?"
agent: "All it says is 'BRS'. But if you think it's Bristol, it's probably Bristol."

Maybe Northwest makes airport codes available to their workers on a need-to-know basis?

Comments

[hukuma.livejournal.com]

I'm not surprised that an agent would not have known that BRS=Bristol, but you'd expect them to know that Brussels=BRU.